Bookings

Bookings can be taken over the phone or via the website. The owner reserves the right to refuse any booking for the wellbeing of guests.

Please inform the office of any changes to your booking details before or when checking in.

Cancellation

Deposit of £30 is non refundable.

At management discretion it may be held and moved to a future booking

No refund will be given on the day of arrival

24hours notice of cancellation , 75% of balance will still be payable

Deposit

A deposit of £30 is payable when booking is made. The balance of payment is to be paid in full 7 days prior to arrival. The Deposit is non-refundable.

Prices

The owners reserve the right to alter the price without prior notice. The price is inclusive of VAT.

Bank Holidays

A minimum of 3 days to be booked if booking for bank holidays: Friday, Saturday and Sunday 

Arrivals and Departures

Arrivals are welcome from 2pm onwards

Early arrivals are subject to availability, please phone to check, a fee of £5 is charged upon arrival

For late arrivals after 6pm, please phone the office

We ask on the day of your departure that you leave by 12pm. late departures after this time until 5pm are subject to availability for a small fee of £5 please ring the office.

Entry to the site

The staff have the right to refuse entry to the site if it is the opinion in in breach of site rules and health and safety. Entry is by automatic barrier – details will be given at check in.

Insurance

Please ensure that your caravan/ vehicle and any accessories are insured. We will accept no responsibility for damage, loss or theft to belongings of persons caused whilst on the park.

Complaints

If you have a complaint or a problem please speak to a member of staff as soon as possible. If the issue is not resolved please email or write to us and we will aim to amend the problem and write back to you with in 14 working days.

Data Protection

Donkey Creek Farm Caravan Park is committed to meeting its obligations under the Data Protection Act of 1998. The information taken at time of booking is required to be collected for the purposes of processing your reservation at Donkey Creek Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.