Our terms and conditions aim to provide an environment and service in which all of our customers can enjoy their holiday. Please ensure you discuss your requirements with us, and we will do our very best to help. Please make sure all members of your party are familiar with and adhere to our terms and conditions.
By making a booking either by phone or online you are agreeing to our terms and conditions.
BUSINESS NAME: Oak Leaf Leisure Ltd trading as Donkey Creek Farm Caravan Park
ADDRESS: Donkey Creek Farm Caravan Park, Naze Lane East, Freckleton, PR4 1UN
CONTACT: Rebecca Lancaster
TELEPHONE: 01772 631323
EMAIL: caravans@donkeycreekfarm.co.uk
BOOKINGS
Your booking at Donkey Creek Farm Caravan Park enters you into a legal contract once confirmation is received and you are responsible for the total pitch fee.
You must be over the age of 18 years to make a booking.
Please check your booking carefully and let us know of any amendments as soon as possible.
Bookings are not transferable to third parties.
If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction, that you are all couples or members of the same family.
If you request a booking for more than one pitch, then we may contact you before deciding whether to accept the booking, to help us decide whether we are able to provide the holiday experience you are looking for.
Please let us know if your booking is connected to any other bookings.
Bookings can be requested by:
Online at www.donkeycreekfarm.co.uk
By phone on 01772 631323
By booking through pitchup.com
A deposit of £30 (or full price if less) is required when booking, unless requesting to book 14 days or less before the start date when the full price is payable.
Deposits are non-refundable, but at management discretion may be held and moved to a future date.
Balances must be paid 14 days before arrival; a reminder will be sent by email.
A minimum of 3 nights booking is required for Bank Holidays.
Donkey Creek farm reserves the right to refuse any booking.
PRICE
Our price includes VAT.
The owners reserve the right to alter the price at any time without any prior notice.
MEANS OF PAYMENT
By credit/debit card payment in person at the Park Office/ by phone/ website
We accept the following cards: Visa Debit/ Credit
Mastercard Debit/Credit
Bank Transfer, please phone us for our bank details.
A non-refundable deposit will be taken on booking, with the balance payable 14 days prior to arrival.
ARRIVAL & DEPARTURE
Arrivals are welcome from 1pm onwards. Early arrivals are subject to availability and a fee of £5.00 charged.
Arrivals later than 5pm must inform the office.
We ask that you vacate your pitch no later than 12noon on the day of departure. Late departures are subject to availability and a charge of £5.00 will be made.
We will try to allocate you the pitch of your choice, this cannot be guaranteed.
CANCELLATIONS
We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.
Cancellation charges are payable as follows and are subject to the owner’s discretion.
48 hours (2 days) or less before start date – no refund
More than 2 days but less than 7 days – 40% refund
More than 7 days but no more than 14 days – 70% refund
More than 14 days – full refund (unless full balance is less than £30)
Please remember, all deposits are non-refundable.
We may also cancel your holiday if you or anyone in your party breaches any of these terms and conditions.
You are not entitled to any refund if you or your guests leave before the end of your holiday. Refunds will not be given in the event of cancellation due to poor weather and would incur full cancelation fee.
CHANGES CAUSED BY EXCEPTIONAL CIRCUMSTANCES
We may make reasonable changes to our services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example, to address a health and safety risk.
If we make changes which means we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.
Either of us has the right to cancel your holiday, or any unused days, if the law prevents you from visiting or staying with us or because we are no longer able to provide your holiday for any other reason outside our control. Again, we prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.
If you decide to cancel in any of these circumstances and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and will only deduct any costs we have already incurred which we cannot recover elsewhere. We will not be liable to make any other payment to you
Either of us may also cancel your holiday, or any unused days if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including your deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any direct costs. If you cancel in these circumstances, we will refund on the same basis but may deduct any direct costs. In neither case will we be liable to make any other payment to you.
ENTRY ONTO THE SITE
We have the right to refuse entry if it is the opinion that entry is in breach of site rules or for Health and Safety.
Entry is by automatic barrier.
All visitors must report to reception on entering the park and park their car in the designated parking area.
INSURANCE
Please ensure that your caravan/motorhome/campervan/vehicle and any other accessories are insured. We accept no responsibility for damage, theft, loss, or injury to belongings of persons or persons caused whilst on the park.
COMPLAINTS
We are confident you will be happy with our service however, if you have a complaint, we encourage you to discuss it with us as soon as possible, as this gives us an opportunity to resolve it.
If for any reason the issue cannot be resolved to your satisfaction, please put your complaint in writing within 28 days of your departure.
Contact: Beccy Lancaster
Email: caravans@donkeycreekfarm.co.uk
DATA PROTECTION
Donkey Creek Farm is committed to meeting its obligations under the Data Protection Act 1998. The information taken at the time of booking is required to be collected for the purpose of processing your reservation at Donkey Creek Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may interest you.
If you do not want us to use your information for marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
Customers are asked to comply with our general terms and conditions for their own and others safety. Failure to do so may result in eviction from the park with no refund.
Your holiday maybe cancelled if it is found you or any member of your party are in breach of these conditions.
It may be necessary to change or amend our terms and conditions from time to time, including for reasons of health and safety, the efficient running of the park, environmental issues, local authority requirements and/or changes in law or regulations.
For your safety we do use CCTV in certain areas.
Donkey Creek Farm (Oak Leaf Leisure) does not accept responsibility for any loss, damage or accident to persons or property whilst staying at the park.
Updated 25th September 2023
