Terms and Conditions

Bookings

Bookings can be taken over the phone or via the website. The owner reserves the right to refuse any booking for the wellbeing of guests.

Please inform the office of any changes to your booking details before or when checking in.

Cancellation

If cancelling 7 days prior to arriving the deposit will be non-fundable.

If cancelations are within 7days prior to arrival date 50% of the booking cost will be still payable.

24 hours’ notice of cancellation 75% of booking will be still payable.

No refunds will be given for cancellations on the day of arrival.

Deposit

A deposit of £25 is payable when booking is made. The balance of payment is to be paid in full 7 days prior to arrival. The Deposit is non-refundable.

Prices

The owners reserve the right to alter the price with out prior notice.

Bank Holidays

A minimum of 3 days to be booked if booking for bank holidays: Friday, Saturday and Sunday 

Arrivals and Departures

Arrivals are welcome from 2pm onwards. Please ring the office if you will be arriving later than 6pm (a small fee of £5 will be payable upon arrival)

Early arrivals are available subject to availability for a small fee of £5 payable upon arrival.

Late arrival area- if you intend to use the late arrival area for the night please ring the office in advance. Subject to availability.

We ask on the day of your departure that you leave by 11pm. late departures after this time until 5pm are subject to availability for a small fee of £5 please ring the office.

Entry to the site

The staff have the right to refuse entry to the site if it is the opinion in in breach of site rules and health and safety. Entry is by automatic barrier – details will be given at check in.

Insurance

Please ensure that your caravan/ vehicle and any accessories are insured. We will accept no responsibility for damage, loss or theft to belongings of persons caused whilst on the park.

Complaints

If you have a complaint or a problem please speak to a member of staff as soon as possible. If the issue is not resolved please email or write to us and we will aim to amend the problem and write back to you with in 14 working days.

Data Protection

Donkey Creek Farm Caravan Park is committed to meeting its obligations under the Data Protection Act of 1998. The information taken at time of booking is required to be collected for the purposes of processing your reservation at Donkey Creek Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may