This privacy policy sets out how Donkey Creek Farm Caravan Park intend to collect, protect and use any information that you give us about yourselves.

Donkey Creek Farm is committed to providing a high standard of customer care and safeguarding the privacy of personal information on all our visitors.

This policy explains what happens to any personal data that you provide to us, or that we collect from you whilst visiting our site.

We do update this policy from time to time so please check that you are happy with any changes made.

 

Who we are

Donkey Creek Farm Caravan Park

(Oak Leaf Leisure Ltd)

Naze Lane East

Freckleton

Preston

Lancs

PR4 1UN

01772 631323

caravans@donkeycreekfarm.co.uk

 

Data Protection Manager:  Jane Lancaster

 

This policy is effective from 01/05/2018

Information we collect

We may collect the following information either orally, by filling in forms, correspondence by post, phone, email or otherwise:

  • Name and title
  • Contact information including email address, phone number, postal address
  • Demographic information such as post code, preference and interests
  • Other information relevant to customer surveys and /or offers

How we collect information

We collect and process your personal information and data in the following ways:

  • On our website when you visit or manage a reservation
  • In our reception/shop on arrival
  • If you contact us by phone, or email we may keep a record of our correspondence
  • Entering into a contract with us or contacting us about doing so
  • Whilst on the premises in the form of closed circuit television (CCTV)
  • We also work closely with third parties, and may receive information about you from them

We work with Camp Manager and Pitchup.com both of which have their own privacy documentation and data protection regulations and can be found on their respective web sites

How we use the information

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • To administer your booking
  • To improve our services to you, including handling requests, carrying out our obligations, and to make and receive payments to and from you
  • We may periodically send promotional emails to you about special offers or other information which we think you may find interesting using the email address which you have provided

We use closed circuit television at our property that may capture or record images of guests and visitors in public areas for the protection of our guests and visitors to our property where permitted by law

We may share your data with agencies such as law enforcement when required to do so

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over them. Therefore, we cannot accept responsibility for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. We do not collect sensitive personal data, ie: racial, or ethnic origin, nationality or political opinion. We may at times ask you age or any disability that you may have in order to tailor our services to your circumstances

We use a secure website to obtain your credit/debit card information in order to process any bookings made on our site

Debit/credit card information may also be requested over the phone when a booking is being made.

All such information is stored on a secure system and is only accessed when necessary to take payment

We do not share your data with any other company for marketing purposes

Our website includes links into our social media page e.g. Facebook. These features may collect your IP address, and may set a cookie. Please be aware that all social media sites are hosted by a third party and are governed by their own privacy policy

By using our site, you consent to our privacy policy

 

 

 

 

 

 

 

 

 

 

 

 

Access to your information

 

In accordance to the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

If you have any questions in relation to our use of your personal information, or you would like to know more about this privacy policy,  you can contact us by using the contact details below

 

Donkey Creek Farm Caravan Park

Naze Lane East

Freckleton

Nr Preston

Lancashire

PR4 1SQ

Email : caravans@donkeycreekfarm.co.uk